63. ____
is the most common form of punishment in organizations.
|
a.
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Public humiliation
|
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b.
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Written reprimand
|
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c.
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Oral reprimand
|
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d.
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Docking of pay
|
ANS: C
64. For
a ____ to cause an employee to repeat a desired behavior, it must have value to
that employee.
|
a.
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social learning application
|
|
b.
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positive reinforcer
|
|
c.
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progressive discipliner
|
|
d.
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negative reinforcer
|
ANS: B
65. The
recommended guidelines for using contingencies of reinforcement in the work
setting include all of the following except:
|
a.
|
do not punish employees in front of
others
|
|
b.
|
let employees know what they are doing
wrong
|
|
c.
|
reward all employees the same
|
|
d.
|
make the response equal to the behavior
by not cheating workers out of their just
rewards
|
ANS: C
66. Reinforcement
is always delivered according to a:
|
a.
|
chart
|
|
b.
|
kaizen
|
|
c.
|
plan
|
|
d.
|
schedule
|