The following
interchange occurs between Angelo, a customer service representative at an
insurance company, and Amber, his supervisor. "I'm really embarrassed to
ask you this, but I didn't think you'd mind. I know I've used up all of my days
off, but my daughter was just selected to play the lead in her fourth grade
class play next Friday, and I was wondering if I could have the afternoon off
so that I could be there for her. She would really be disappointed if I
couldn't make it." Amber responded: "Sounds to me like a pretty
important job for a Dad. Go and have a good time. I can get Clarence to cover
for you. He owes me a favor." It is likely that Amber emphasizes ____ in
her leadership behavior.
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a.
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empowerment
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b.
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initiating structure
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c.
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a delegating style
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d.
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consideration
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ANS: D
58. Research
on leadership behavior demonstrates that consideration is more important in all
of the following circumstances except:
|
a.
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team members must learn something new
|
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b.
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the task satisfies employees
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c.
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employees are predisposed to
participative leadership
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d.
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few status differences exist between the
leader and subordinate
|
ANS: B
59. Bill
has just been promoted from within a group of design engineers to the position
of team leader. Team members are required to lay out production specifications
from rough plans drawn up in the product development group. This is
straightforward work that is rather tedious and not particularly fulfilling.
Although Bill still does some of the engineering design work, he is also now
responsible for supervising members of the team. Under these circumstances, it
would probably be most appropriate for Bill to emphasize ____ in his leadership
behavior.
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a.
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a telling style
|
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b.
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initiating structure
|
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c.
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delegating
|
|
d.
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consideration
|