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78. The
____ skill involves the ability to ask for information and opinions in a way
that gets relevant, honest, and appropriate responses.
|
a.
|
questioning
|
|
b.
|
empathizing
|
|
c.
|
written communication
|
|
d.
|
active listening
|
ANS: A
79. The
____ skill is the process of integrating information and emotions in a search
for shared meaning and understanding.
|
a.
|
empathizing
|
|
b.
|
questioning
|
|
c.
|
active listening
|
|
d.
|
written communication
|
ANS: C
80. Using
and interpreting facial expressions, body movements, and physical contact to
send messages is:
|
a.
|
nonverbal communication
|
|
b.
|
written communication
|
|
c.
|
active listening
|
|
d.
|
empathizing skill
|
ANS: A
81. Presenting
ideas, information and emotions to others, either one-on-one or in groups is:
|
a.
|
written communication
|
|
b.
|
verbal communication
|
|
c.
|
active listening skill
|
|
d.
|
nonverbal communication
|
