9. When differences in goals, attitudes, and
beliefs between the sender and the receiver are ____, the probability of
accurate interpersonal communication will be greatest.
|
a.
|
present
|
|
b.
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low
|
|
c.
|
medium
|
|
d.
|
high
|
ANS: B
10. Which
of the following is not a transmitter and/or receptor of a message?
|
a.
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knowing
|
|
b.
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thinking
|
|
c.
|
tasting
|
|
d.
|
all of these are transmitters and
receptors
|
ANS: C
11. Colin
notices that a portable ZIP drive has disappeared from his work area. He is a
new hire, and has only been on the job for a week. Consequently, he is afraid
that his boss might suspect him of stealing the drive, and fire him before his
probationary period on the job is over. His boss is out of town until tomorrow.
While Colin will not see him until first thing tomorrow morning, his boss will
also not find out about the missing ZIP drive unless Colin tells him. Probably
the best way for Colin to explain what happened, and demonstrate his innocence,
is to tell his boss through the use of:
|
a.
|
face-to-face dialogue
|
|
b.
|
voicemail message
|
|
c.
|
e-mail
|
|
d.
|
a telephone conversation
|